Terms & Conditions

These terms are an agreement between you and Punta Cana Tours, which operates PUJ Transportation (“we”, “us”). We have been running airport transfers in Punta Cana since 2007.

By using this website and booking a transfer, you confirm you have read and accept these terms.

A private transfer between Punta Cana International Airport (PUJ) and your hotel or rental. The vehicle is yours — no other passengers and no extra stops.

The fare is a flat rate for the vehicle, not a price per person. It covers up to 6 passengers with luggage, and depends on the area your hotel is in. If your group is larger than 6, contact us before booking and we will arrange it.

Prices are shown before you book and are charged in US dollars. Booking a round trip at the same time saves $5 against two one-way fares.

You choose when you pay. Paying in full is always available at the time of booking. If your transfer is more than 3 days away, you may instead reserve it for $0 today.

Reserving for $0 today still means giving us your card. It has to be a valid card — we check it when you book, even though nothing is taken then — and it is charged 3 days before your transfer. For a round trip that is 3 days before the first of the two. Transfers booked within 3 days of pickup are paid at the time of booking.

If that charge is declined. We email you once every 24 hours to let you know, with a link to pay by another method. A booking that is never paid is cancelled and no driver is sent — so please act on those emails, or call us and we will sort it out in a minute.

We accept Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay. Card payments are processed by our payment provider, Stripe; we never see or store your full card number.

You give us your flight number and where you are staying. We track the flight, so a delay moves your pickup rather than costing you the booking — there is no rebooking fee for a late arrival.

Your driver meets you at arrivals with a sign showing your name, once you have cleared customs. PUJ assigns terminals on the day and they can change while you are in the air, which is why we track the flight instead of printing a terminal on your confirmation.

For a return transfer we confirm the pickup time with you in advance. Please keep the phone number you booked with reachable on the day, and tell us if your flight or hotel changes.

You may cancel free of charge up to 24 hours before pickup, for a full refund of anything you have paid. Same-day cancellations and no-shows are non-refundable.

To cancel or change a booking, call, text or WhatsApp us on +1 809-763-7286. Tell us as soon as you know — it releases the driver, and there is no penalty for telling us early.

We are not responsible for delays, changes or cancellations caused by events beyond our control — including weather, acts of nature, strikes, government action, illness, road closures and airport disruption.

To the fullest extent allowed by law, Punta Cana Tours, trading as PUJ Transportation, its owners and its staff are not liable for any injury, illness, loss, damage or expense arising from a transfer booked through us.

It is your responsibility to carry the travel documents you need. We recommend travel insurance.

This agreement is governed by the laws of the Dominican Republic, and any dispute will be handled by the courts of the Dominican Republic.

By completing a booking you confirm you are at least 18 years old and you agree to these terms on behalf of everyone travelling with you.

We may update these terms from time to time. The current version always lives on this page, and the date above tells you when it last changed.